Returns policy

Special Exceptions:

Certain specific products may have special returns policies, so please be sure to read that information on the product pages.

Refunds:

All goods carry a no quibble money back guarantee valid for 14 days. Simply send us back your un-wanted goods along with your proof of purchase and we will credit you upon receipt with a full refund, less any additional postage costs that may be due.

Please note that we accept the return of goods only within 14 days of purchase, provided they are unused/unopened and in their original condition. Goods that are returned outside of this period, or that cannot be resold as new, will not be refunded. The postage costs for both the original delivery of the goods to the buyer and for the return of any goods will not be refunded. Where the actual postage cost for the original delivery of the goods to the buyer exceeds the delivery charge paid by the buyer, the additional postage cost for the original delivery will be charged and deducted from the product refund amount.

Defective items:

You can always return items if they are defective for a full refund.

Returns Postal charges:

If you are returning an item because of an error on our part or because it is defective, we will be happy to refund reasonable delivery charges incurred in sending the error/defective item to us. Otherwise, you will be responsible for those charges and the costs of any other services provided to you in connection with your purchase. If items are returned for a straight exchange due to change of size or colour for example, a further postage and package charge will be payable by you.

To return an item:

To return an item, please enclose a note with your full address and giving the reason for the return. Wrap the package securely and send the package to the address below. In the case of a defective product, please provide a full description of the fault and return the defective item in its original box (if any), with all warranty cards, licences, manuals and accessories. Then send the package to the address below:

Badger Cycles Ltd, Returns Department – Avignon Close, New Duston, Northampton, NN5 6QS.

For your protection we recommend that you use a recorded delivery service.

This returns policy does not affect your statutory rights.

 

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